Known Issues and Pending Features

Below is a current list of known issues (bugs), limitations, and features that are coming soon to Next-Gen UX Beta. We will continue to update this page as new bugs are discovered, old bugs are fixed, and planned features are implemented. If you find a bug that isn't listed below, please let us know at: SkyFeedback@marketo.com.

Known Issues/Limitations

General

  • Cannot change capitalization of an asset or program name (e.g., if program name is “engagement program,” you cannot change to “Engagement Program”).

Default Programs

  • Program Channels:
    • After changing a program channel it will appear as if you changed it successfully, however the channel is not changed. The previous channel reappears upon refresh. (fixed, 5/30/18)
  • Assets:
    • When the action for certain assets are included in a bulk action fail, we provide a list of assets and their failure reasons. Currently, not all failure reasons are available. The reason will just be “unknown.” To get the failure reason, you can run the same action (approve, activate, etc.) in the Marketo legacy UI and you will get the actual error message.
    • The condition filter in bulk actions is not working. If you apply certain conditions, you will notice the entire asset grid is filtered out. (fixed, 5/30/18)
    • Expiration must be set at least 20 minutes in the future. If a time is chosen that is less than that, you will get a system error when you try to save the expiration date and time.
  • My Tokens:
    • You are currently able to create Calendar My Tokens for past dates.
    • We have introduced a new "Find usages" feature for My Tokens. The areas where we can detect My Token usage are only email header fields and rich text regions.
  • Members:
    • When searching for a field to add as a column while editing a saved members grid view, the modal will unexpectedly change size.
    • There is currently no way to filter the member grid by program status.
  • Schedule:
    • Calendar entry calendar picker currently has the following options which will be removed: Last 7 days, Last full week, Last 30 days, Last full month.
    • Opening a calendar entry from the program schedule opens the modal in the upper right-hand corner of the screen.
    • Currently, changing a smart campaign from tentative to confirmed from the program schedule is unreliable. There are cases where making this change from the calendar is not reflected in the smart campaign schedule.
    • Users can create calendar entries for past dates.
    • In the Schedule View, the colors for custom entries don’t match the existing custom entry colors.

Engagement Programs

  • Engagement Programs cannot currently be deleted.
  • You may not be able to clone some engagement programs.

Marketing Activities Navigation Tree

  • Folders:
    • The conversion to/from Archive Folders works as expected, but the icon will require a few moments to update.
    • On-Demand Loading folder icons will sometimes display the load icon (rotating arrow) instead of the folder icon (empty folder with an ellipsis) in the tree.
    • When moving any asset into a folder, the folder has to appear loaded in the current selected date range (filled-in yellow folder). This can be achieved by using On-Demand Loading to load the remainder of the folder or by the date range selector in the filter panel.
  • Date Range:
    • When the tree is set to load assets for a lengthy date range (i.e., “All Time”), the “Welcome to the Next-Gen UX” dialog will not always display as expected.
  • Search:
    • Tree Search field will not have a “clear” button.
    • A tree keyword search will only display the first 250 results. Please use the filters to refine the search or try a different keyword.

Smart Campaigns

  • Smart List cards may become unavailable if an error is found during their use in an instance. Custom objects that contain custom fields are the most common case of this issue.
  • Currently with asset expiration, if a Trigger Campaign with an expiration date is changed from a Trigger Campaign to Recurring Batch Campaign, we maintain the expiration date. Similarly, if we change a Recurring Batch Campaign  to Trigger Campaign, the expiration date is maintained and the user is not notified that their new campaign type will expire on the original expiration date. We are working on a fix to make sure that expiration dates are not maintained when the campaign type is changed.

  • Smart Campaign State icons/badges will take a few minutes to update after the campaign has been completed.
  • Column headers in any grid do not support drag-and-drop.
  • Overview:
    • Batch Campaigns show a “Last Activated” tile on the Overview & Schedule page, which should read “Last Ran.”
    • Trigger Campaigns show a “Last Triggered” tile on the Overview & Schedule page, which should read “Last Activated.”
    • Smart Campaign context menus don’t include shortcuts to individual tabs of the campaign.
  • Members:
    • Viewing Members of a Smart Campaign may sometimes result in a System Error.
  • Activities:
    • Activities tab search box does not have clear button.

Emails

  • Snippets metadata in Summary is not working, always shows “None.”
  • Templates are not anchored.
  • Send Sample:
    • System error will be shown if you try to send a sample email without a subject.
    • Sample person does not resolve token name correctly.
  • Clone:
    • When cloning, if the email is in a folder, the Program field pre-fills with the folder name, but since a folder is not a valid destination, it produces a system error if you try to submit.
    • Cannot clone to Design Studio email system folder, only to user-created folders.
  • Move:
    • Cannot move to Design Studio email system folder, only to user-created folders.

Lists

  • Export:
    • The "stop export" option is not working.
  • Smart List Subscription:
    • If you type a new value into the Recipient field, you have to hit enter for it to save.
  • Move:
    • Cannot move a list to a different folder within a program.
    • Cannot move to Person Database system folder, only to user-created folders.
  • Clone:
    • When cloning, if the list is in a folder, Program field pre-fills with folder name, but since a folder is not a valid destination, it produces a system error if you try to submit.

Landing Pages

  • Clone:
    • If the asset is in a folder, Program field pre-fills with folder name, but since a folder is not a valid destination, it produces a system error if you try to submit.
    • Cannot clone to Design Studio landing page system folder, only to user-created folders.
  • Move:
    • Cannot move to Design Studio Landing Page system folder, only to user-created folders.

Forms

  • Clone:
    • If the form is in a folder, Program field pre-fills with the folder name, but since a folder is not a valid destination, it produces a system error if you try to submit.
    • Cannot clone to Form landing page system folder, only to user-created folders.
  • Move:
    • Cannot move to Design Studio Form system folder, only to user-created folders.

Labels

  • "Copy Labels From Parent” doesn’t work for assets in folders.

 

Pending Features

The following features are coming soon to Next-Gen UX Beta. Items will be crossed off after they're implemented.

Programs

  • Assets:
    • When the action for certain assets are included in a bulk action fail, we provide a list of assets and their failure reasons. Currently, not all failure reasons are available.
    • Bulk actions can currently only be run on Emails, Landing Pages, Trigger Campaigns and Batch Campaigns. Actions for Email Programs, Forms, Lists, and Static Lists are coming soon.
    • Some “Used By” asset links open in the Marketo legacy UI when they should open in the Next-Gen UX Beta.
  • My Tokens:
    • Preview email script directly from the email script token editor is not yet available.
  • Members:
    • We do not currently support the ability to import members directly to a program.
    • We do not currently support the ability run the change status action from the members grid.
    • When searching for a field to add as a column while editing a saved members grid view, the modal will unexpectedly change size.
    • There is currently no way to filter the member grid by program status.
    • When searching for a field to add as a column while editing a saved members grid view, the modal will unexpectedly change size.
  • Schedule:
    • There is currently no way to get back to “today” quickly from the program schedule. Schedule navigation will be improved in the future.
    • There is no way to add a Marketing calendar overlay to the existing program schedule view.

Local Assets

  • Moving assets to an archived folder is not yet available.
  • Static Lists:
    • Import list is not yet available.
    • Send Via Ad Bridge is not yet available.
  • Emails:
    • "Send Sample to a Segment" not yet available.
    • Preview opens in Marketo legacy UI.
  • Landing Pages:
    • Publish to Facebook is unavailable.
    • Preview opens in Marketo legacy UI.
  • Forms:
    • Preview opens in Marketo legacy UI.

Smart Campaigns

  • Activities:
    • Saved Filter Views are not yet available in the Activities tab.
    • Export is not yet available in the Activities tab.
  • Unavailable Smart List Filters:
    • Member of Engagement Program
    • Member of Program
    • Random Sample
    • Lead Partition Changed
    • Not Lead Partition Changed
  • Unavailable Smart List Triggers:
    • Lead Partition Changes
  • Unavailable Flow Actions:
    • Create Task
    • Change Lead Partition
  • Unavailable People Actions:
    • Change Status
    • Lead Details
    • Merge Leads
  • Unavailable Folder Actions:
    • Import Program
    • Archive Folder
    • Share Folder

Marketing Activities Tree

  • Cannot drag-and-drop to move items from the tree.
  • For subscriptions with workspaces enabled, any folders shared with a workspace will not currently be visible.

Marketing Activities Home

  • Campaign Inspector, Campaign Queue, and the Subscriptions tabs on the Marketing Activities Homepage are not yet available.
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